Tide Glow Pearl Necklace | 925 Sterling Silver

✈Worldwide Free Shipping  For Orders Over $80 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $80.
• We ship to almost every country in the world. 

Delivery Time

• Order Processing: 2-3 Business Days.
• Express Shipping Time:5-10 Business Days.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at 2024purelife@gmail.com

Damaged or Problematic Items

Please check your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us within 48 hours so we can assess the issue and provide a resolution, either a refund or replacement. If the return is due to our error (e.g., you received the wrong or defective item), we will also cover the return shipping cost.

You can contact us at 2024purelife@gmail.com, and you will need the receipt or proof of purchase.

Size Issues

If you need to return an item due to size issues, you will be responsible for the return shipping cost.

Refunds

We will notify you once your return is received and inspected, and let you know if the refund is approved. If approved, you will automatically receive your refund via the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed and you have not received your refund, please contact us at 2024purelife@gmail.com.

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging. Only defective products within the policy period will be provided with a return label. Return shipping costs depend on the product's weight, your shipping location, and the courier method you choose.

Non-Returnable Items:

• Gift cards
• Personalized items
• Sale items (discounted)

If you received a damaged/defective item, the wrong item, or if an item is missing from your order, please contact us at:
2024purelife@gmail.com

Please give us the opportunity to provide you with better service! Our ultimate goal is to ensure your 100% satisfaction. We would love to hear your feedback and learn how we can improve! Feel free to email us anytime. Thank you very much!
To complete your return, we will need a receipt or proof of purchase.